Nestled 30-Day Trial
All Nestled toppers, pillows and covers can be returned within our trial period for any reason at no cost. Simply contact us within 30 days of purchase and let us know you’d like to return, we’ll email you a prepaid return shipping label. Original packaging is not required however if a different shipping box is used it must be no larger than 108 inches total (length + width + height). The packaged return will need to be brought to a UPS store or location that accepts UPS shipments. Nestled motion bases and lamps are not included in the 30-day trial.
Nestled Mattress Toppers and Pillows
5 YEAR LIMITED WARRANTY
Limited Warranty Coverage:
Nestled by Take Ten warrants that it will, at its option, and at its expense, repair or replace any item deemed defective by Take Ten which is covered by the terms of this Limited Warranty. This Limited Warranty lasts for a period of five (5) years from the date of the product purchase as recorded on your sales receipt. Proof of direct, authorized purchase is required with all warranty claims. This warranty applies only to the “original” purchaser and is not transferable. An “original” purchaser is the individual or entity that purchased item(s) directly from nestledstore.com or an authorized retailer.
What this Limited Warranty Covers:
Nestled by Take Ten warrants this latex to be free of defects. For purposes of this Limited Warranty, a defect is permanent “sag” or “indentation” of the pillow or topper latex foam measuring one inch or more deep.
This Limited Warranty does NOT cover the following:
- Damage to the product due to improper handling of the mattress or from burns, spills, body fluids, etc.
- Comfort or feel preference.
- Normal wear and tear including slight foam depressions of less than one (1) inch.
- Any topper or pillow cover.
- Any product used for commercial purposes such as hotels, hospitals, schools, etc.
TAKE TEN SHALL NOT BE LIABLE FOR INCIDENTAL OR CONSEQUENTIAL DAMAGES RESULTING FROM THE USE OF THIS PRODUCT OR ARISING OUT OF ANY BREACH OF THIS LIMITED WARRANTY; THE EXCLUSIVE REMEDY FOR BREACH OF THIS WARRANTY SHALL BE REPLACEMENT OR CREDIT TOWARDS REPLACEMENT AS SET FORTH HEREIN. THERE ARE NO EXPRESS OR IMPLIED WARRANTIES, INCLUDING IMPLIED WARRANTIES OF FITNESS FOR A PARTICULAR PURPOSE, OTHER THAN THE WARRANTY DESCRIBED. IN ANY CASE, THE EXTENT OF LIABILITY ON THE PART OF TAKE TEN WILL BE LIMITED TO THAT OF THE PURCHASE PRICE OF THE PRODUCT.
ALL PARTS OF THIS LIMITED WARRANTY APPLY TO THE MAXIMUM EXTENT PERMITTED BY LAW OR UNLESS PROHIBITED BY LAW. THIS LIMITED WARRANTY GIVES THE PURCHASER SPECIFIC LEGAL RIGHTS, AND THE PURCHASER MAY ALSO HAVE OTHER RIGHTS, WHICH MAY VARY FROM STATE TO STATE. SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THE ABOVE LIMITATIONS OR EXCLUSIONS MAY NOT APPLY TO YOU.
PLEASE RETAIN THIS LIMITED WARRANTY AND YOUR ORIGINAL PROOF OF PURCHASE FOR AT LEAST 5 YEARS FROM YOUR DATE OF PURCHASE.
To file a claim please contact us by emailing support@nestledstore.com and include the reason for warranty claim and proof of purchase information.
Nestled Motion Bases
5 YEAR LIMITED WARRANTY
Nestled by Take Ten warrants to the end user (hereinafter referred to as
“Purchaser”) that during the five (5) year term of this Limited Warranty, Take Ten will, at its sole discretion and option, repair or replace Purchaser’s adjustable power base frame or power base parts (hereinafter referred to as “adjustable power base” or “adjustable power bases”) that Take Ten determines to be defective due to manufacturer defect, subject to the limitations set forth herein. This Limited Warranty begins on the “warranty commencement date” which is the date of purchase for new unused adjustable power bases. If original proof of purchase is not provided by Purchaser, Take Ten reserves the right to determine that the adjustable power base is not covered by this Limited Warranty or to use the manufacturing date as the warranty commencement date. This Limited Warranty extends only to the original Purchaser and may not be transferred.
DAYS 1-90: FULL COVERAGE OF PARTS AND LABOR
Upon receiving reasonable notice during the first ninety (90) days from the warranty commencement date, Take Ten will send replacement parts (at no cost to the Purchaser) for adjustable power base parts covered under this Limited Warranty that Take Ten determines to be defective due to manufacturer defect, and Take Ten will pay all pre-authorized labor and transportation costs associated with the repair or replacement of such parts. This ninety (90) day Limited Warranty shall not apply if Purchaser does not return any and all defective parts to Take Ten within 15 days of Purchaser’s receipt of replacement
part(s).
YEAR 1: FULL COVERAGE OF PARTS ONLY
Upon receiving reasonable notice at any point in time that is more than ninety (90) days and up to one (1) year from the warranty commencement date, Take Ten will offer replacement parts for adjustable power base parts covered under this Limited Warranty that Take Ten determines to be defective due to manufacturer defect. This one (1) year Limited Warranty shall not apply if Purchaser does not return any and all defective parts to Reverie within 15 days of Purchaser’s receipt of the replacement part. Purchaser shall bear all service, transportation, labor and shipping costs related to the delivery and/or
replacement of the defective part.
YEARS 1-5: FULL COVERAGE OF FRAME ONLY
Upon receiving reasonable notice at any point in time that is more than one (1) year and up to five (5) years from the warranty commencement date, Take Ten will offer replacement parts for mechanical parts of the frame covered under this Limited Warranty that Take Ten determines to be defective due to manufacturer defect. Electronics, electrical components, drive motors, massage motors and certain mechanical parts of the frame are excluded from this Limited Warranty. Purchaser shall bear all service, transportation, labor and shipping costs related to the delivery and/or replacement of the defective
part.
ADDITIONAL TERMS AND CONDITIONS
This Limited Warranty does not apply: (a) to any damage caused by the Purchaser; (b) any damage to the remote control; (c) if there has been any unauthorized repair or replacement of adjustable power base parts; (d) if the adjustable power base has been mishandled (whether in transit or by other means), subjected to physical or electrical abuse or misuse, or otherwise operated in any way inconsistent with the operation and maintenance procedures outlined in the Owner’s Manual, this Limited Warranty, and any other applicable document published or approved by Take Ten; (e) to damage to mattresses, fabric, cables, electrical cords or items supplied by any Reseller of the adjustable power base, (contact the Reseller or other relevant party for warranty information on these items.); or (f) if there have been any unnecessary service calls, including costs for in-home service calls solely for the purpose of educating the consumer about the adjustable power base or for finding an
unsatisfactory power connection; This adjustable power base is not rated to support weights in excess of 710 pounds inclusive of the mattress and bedding.
The adjustable power base will structurally support this weight, provided it is evenly distributed across the top surface of the base. The adjustable power base is not designed to support or lift this amount in the head or foot sections alone, and it is not designed to lift this amount of weight. The amount of weight the base can lift without exceeding the safety shut-off threshold for the control box depends on the distribution of weight and how well the mattress on top of the base bends with the adjustable power base. Exceeding this weight restriction or loading weight on the base unevenly or using a mattress that is not designed to flex well with an adjustable power base could damage the bed and/or cause injury and will void the warranty. Repairs to or replacement of the adjustable power base or its components under the terms of this Limited Warranty will
apply to the original warranty period and will not serve to extend such period.
The decision to repair or to replace defective parts under this Limited Warranty shall be made exclusively by Take Ten in its sole and exclusive discretion.
REPAIR OR REPLACEMENT SHALL BE THE SOLE REMEDY OF THE PURCHASER. THERE SHALL BE NO LIABILITY ON THE PART OF TAKE TEN AND THEIR RESPECTIVE PARENTS, SUBSIDIARIES, DIVISIONS OR
AFFILIATES FOR ANY SPECIAL, INDIRECT, INCIDENTAL, OR CONSEQUENTIAL DAMAGES OR FOR ANY OTHER DAMAGE, CLAIM, OR LOSS NOT EXPRESSLY COVERED BY THE TERMS OF THIS LIMITED
WARRANTY.
This Limited Warranty does not include reimbursement for inconvenience, removal, installation, setup time, loss of use, shipping, or any other costs or expenses.
UNLESS OTHERWISE EXPRESSLY STATED IN THIS DOCUMENT, TAKE TEN AND THEIR RESPECTIVE PARENTS, SUBSIDIARIES, DIVISIONS AND AFFILIATES EXPRESSLY DISCLAIM ANY OTHER WARRANTY
WHATSOEVER, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND FREEDOM FROM DEFECTS AND
WORKMANSHIP.
Some states may not allow the exclusion or limitation of incidental or consequential damages in some circumstances, so the above limitation or exclusion may not apply to every Purchaser. This Limited Warranty gives the Purchaser specific legal rights, and the Purchaser may also have other rights, which may vary from state to state. This Limited Warranty is valid in all states of the United States except Alaska, Hawaii and Puerto Rico. If you experience any trouble with your adjustable power base during the warranty period, please consult the troubleshooting guide provided with your adjustable power base. If problems persist after following these instructions, please call: 800-973-8374. Please have your receipt ready and available. Thank you and enjoy your adjustable power base.
